entrepreneur, aspiring race car driver.
10 Things Lyft Drivers Should Tell Passengers
I have been a Lyft driver in San Francisco for the past 2 months. I am building a startup right now, but thought this would be a great way to get away from my computer, meet people, and explore the city.
I write this with the earnest intentions of making the community better for both drivers and passengers. So, if you want to make it better, and you agree with the 10 tips below, share them with everyone!
1. I’d love it if everyone sat in the front! It makes me feel like a taxi cab driver when passengers sit in the back. I feel that most don’t know the etiquette, so they error on the side of caution and sit in the back. But, you heard it straight from me, please feel free to sit in the front!
2. When the ride ends, you do not have to pay while you are still in the car. This is generally only an issue for the newer passengers, but feel free to jump out when you’ve reached your destination. You have up to 24 hours to pay after the Lyft ends.
3. Please keep be aware of your driver’s ETA. As a driver, I want to provide lots and lots of Lyfts, and I can best do that by minimizing downtime. (Waiting for someone to come out of their house, for example.) Downtime is bad for the whole system, drivers and passengers alike. (See #7 below.) So, if you request a Lyft and are not located on the street where you are are visible to me, please keep an eye on the app so you can come down to meet the driver as he or she approaches.
4. When requesting a Lyft, be absolutely sure that you are dropping the pin exactly where you are. That way, I can pick you up much faster.
5. Hack the pickup. This applies especially in the SOMA area. Let me preface by saying I will always pick you up exactly where you request. But, sometimes, you can move just 50 feet, and I’ll be able to pick you up 3-5 minutes sooner. In SOMA, and around Market St., there are so many one way streets, restrictions, stop lights, etc. So, if you see that I am headed southbound on 4th Street, and I am going to have to circle around 3 different one ways to get to you, call up your driver and say “Hey! You can just pick me up on 4th.” See below:
It should go without saying that I do not expect you to do this, nor should you break any laws or create a hazard to yourself in the process.
6. If you switch phone numbers, update your Lyft account! There is nothing worse than getting to a pickup location, and calling the passenger, only to find out the phone number isn’t even working. I will usually wait for 3-4 minutes, but after that, I have to cancel the Lyft and go onto the next one.
7. Downtime is bad for everyone. Not just for me. It is bad for passengers because it lowers the efficiency of the system. If I am waiting for you outside your apartment for 10 minutes, it is time that I could be spending giving the next passenger a Lyft. So, do yourself, myself, and all members of the Lyft community a favor and try to cut down on wait times.
8. If you end up walking somewhere after setting the pin, let me know. I show up at the pin location, unless someone calls me to tell me they have moved.
9. You do not need to call the Lyft driver to request a Lyft. Usually only newbies do this, but the app is so cool, so technologically advanced, that we are already on our way the second you request a driver! The “Call” function is only there for situations where you need to contact the driver, such as asking if it is OK to bring a pet, or in situations like #8 above.
10. This is my personal car, please treat it as such. I left this one for the end, because 99% passengers are very respectful of my car. Please be careful when opening doors to not hit objects, of not spilling any drinks, and of ensuring not to place sharp objects on the seats. And, let’s all keep it legal by not brining in any open containers of alcohol. Save that for the party.
I am 2 months in, I have given approximately 450 Lyfts. Nearly every single passenger has been respectful, nice, engaging, and downright interesting. I look forward to giving you a Lyft one day!"